As a Yaya Tea Garden Team member, you will be responsible for working in accordance with Yaya’s guiding principles and contribute to the Yaya Experience for our customers by providing

- Outstanding customer service with prompt service,

- Quality beverages and products

- Maintaining a clean and comfortable store environment.

Job Responsibilities and Expectations include but are not limited:

• Maintains efficient, friendly service in a fast-paced environment.

• Knowledgeable and able to describe menu items to customers, offer suggestions based on customer preferences and look for opportunities to upsell products.

• Operates a cash register, receives and processes payment from customers, accurately counts and provides change to customers as required, and follows all customer service and cash handling policies and procedures.

• Follows operational policies and procedures, including those for safety and security, to ensure the safety of all team members during each shift.

• Prepare and serve hot or cold beverages, such as Shaken Iced Teas, Honey Teas, Milk Teas, or Coffees

• Serve and expedite prepared foods, such as riceballs, appetizers, rice and noodles, as needed

• Self motivated and takes initiative to maintain the appearance and inventory of the store.

• Works well as a team player in a cooperative, efficient manner

• Maintains a calm demeanor during periods of high volume or unusual events to keep the store operating to standard and to set a positive example for the team.

• Maintain a clean and organized counter space to expedite orders to customers

• Clean and sanitize work areas, utensils, or equipment

• Cleans and stocks customer areas, retail displays, and bar inventory shelves.

• Reports low stock needs to the manager.

• Take out the garbage and assist with other store maintenance and cleaning tasks as needed

• Responds proactively to prevent customer service situations. Reports all customer complaints to the manager.

• Report potential safety hazards or any operational inconsistencies to the manager.

Required Knowledge, Skills & Abilities

• Strong interpersonal skills

• Ability to learn quickly and adaptive to different situations

• Ability to understand and carry out oral and written instructions & request clarification as needed

• Ability to work as part of a team

• Ability to take initiative and find work to do during downtime

Physical Requirements:

• Standing and walking for long periods of time (up to 8 hours)

• Regular/frequent computer/POS Register and bar equipment usage

• Occasional stooping, kneeling or crawling

• Occasional pushing, pulling, lifting or carrying up to 40 lbs

• Occasional ascending or descending ladders, stairs, ramps

• Frequent, continual, intermittent flexing or rotation of the wrist(s) and spine

• Constant reaching, turning, and performing precision work around bar and kitchen area

• Occasional distinguishing, with a degree of accuracy, differences or similarities in intensity or quality of flavors and/or odors

Job Types: Full-time, Part-time

Pay: From $15.00 per hour

Expected hours: 18 – 30 per week

Benefits:

• Employee discount
• Food provided
• Paid training

Restaurant type:

• Quick service & fast food restaurant

Shift:

• 8 hour shift
• Day shift
• Evening shift
• Night shift

Weekly day range:

• Every weekend
• Monday to Friday
• Weekends as needed

Application Question(s):

• Are you 18 years of age or older? If not, are you able to furnish working papers?
• Why are you interested in working at Yaya Tea?
• Are you able to push, pull and carry 40LBs
• Are you able to stand for long periods of time? (shifts can vary between 5 - 8 hours)
• Please state your availability to work on a Monday - Sunday Basis (you must at least be available for 1 closing shift and 1 weekend shift) and how many days are you looking to work:
• Do you speak any other languages other than English? If so, what other languages can you speak, write and/or read?
• Are you looking for short or long term employment? If short term, how long?
• Do you currently hold a NY food handlers License, if not, are you willing to get one?

Experience:

• Basic math: 1 year (Preferred)
• Bubble Tea Making/Cafe: 1 year (Preferred)
• Cash Handling: 1 year (Preferred)
• Customer Service: 1 year (Preferred)

Ability to Relocate:

• Hicksville, NY 11801: Relocate before starting work (Required)

Work Location: In person